1st Line Information technology support Technician (Native level of English):Job description:1st Line Information technology support Technician (Native level of English)this function calls for exceptional client-facing communication expertise, utmost professionalism, a logical approach to troubleshooting and a personal drive to lgain new systems and expertise. If you get pleasure out of delivering outstanding response times, exceptional customer service and enjoy variety, then please read on as this may be the job for you! Background: RTW Hosting / Backbone is one of the UKs leading premium service providers, whose customers range from small 5 user SMEs to larger organizations of 200+ users. The company provides both Hosted and On-Premise Information technology services to a growing UK customer base. We have a blend of customers with around 80% hosted and the remainder running their own traditional in-house physical servers. This opportunity is ideal for someone that has a thirst for knowledge and a desire to advance their general Information technology expertise and knowledge. Joining our Support team as an Information technology Support Engineer your focus will be to meet SLAs and provide excellent technical support. If you get pleasure out of delivering outstanding response times, exceptional customer service and enjoy variety, this is the job for you! prosperous candidates will be part of an office located team dealing with day to day troubleshooting issues incurred by users over the telephone. Common examples include:- located at: Lozenets, Sofia. Job Purpose: • To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email. tasks and Responsibilities – Desktop support • To provide 1st line technical support; answering support queries via phone and email. • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. • Respond to enquiries from clients and help them resolve any hardware or software problems. • Support users in the use of computer equipment by providing necessary training and advice. • To escalate more complex calls to the significant Information technology Support team. tasks and Responsibilities – Other support • Carry out everyday client systems checks, reporting to Technical Director where necessary. • Carry out in-house system testing. • Be responsible for in-house system back-up checks. Requirements: prosperous candidates must have in-depth knowledge of Windows operating systems and a minimum of 1 years practical practice in supporting some the following technologies. -Microsoft Windows Server and Desktop OS (2003 - 2008R2 / XP- Windows 7) -Microsoft Exchange server 2003 – 2010 -Active Directory & IIS -Citrix XenApp 6.0 -VMWare -Microsoft Office 2003 - 2010 -Backup systems (Symantec Backup Exec) -Wireless devices and configurations (BlackBerry / iPhone / Android / Windows mobile) -Computer hardware and related devices -Desktop applications You should also have an knowledge and basic knowledge of TCP/IP, LAN/WAN, VPNs, routers and firewalls. PLEASE ONLY SEND CV'S IN ENGLISH By submitting your CV and cover letter to us, you give express consent to us using your details for the purpose of recruitment. Skills:
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