Job Offer: Collections and Billing Inquiries Specialist:Job description:Collections and Billing Inquiries SpecialistGTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service practice built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services. Summary: this function reports to Team Leader Collections and resides in the Operational Finance Department. this function is primarily located in Sofia, Bulgaria. Essential tasks and Job responsibilities: •Routine Collections Process •Review and monitor assigned accounts, proactively contacting customers to reduce payment delinquency •Identify and analyze issues preventing payments and work with the customer and internal teams to resolve, including initiating disputes •Initiate appropriate past due activity including phone calls, email, past due notices and service interruption •Performs collections on past due accounts, initiates disconnect for non-payment •Manage semi-automated Statement of account & Dunning letters – Reminder 1,2, Final and Disconnections – Soft and Hard •Outbound collection calls (balance inquiries, first bill reviews, credit note application) •Outbound collection emails (balance inquiries) •Accounts Receivable Management •Review and monitor assigned accounts and all applicable collection reports •Identify and reserve potential customer bad debt •Bank fee write-off, credit limit & credit hold management •Enter and maintain latest status BAN notes in CMD. •Simple account reconciliations, simple cash app interventions. To include payment split, payment re-application and negotiate payment plans with customers as necessary and with manager pre-approval •Initiate legal or 3rd party collections involvement by utilizing the third party queue •Manage CAM / Account Rep involvement & escalations •Log and resolve client inbound requests (calls and emails to billing@gtt.net) •Resolve all single request tickets immediately: Invoice request, Payment remittance (cash applications ticket), Informational emails, Forward to sales, Creating a dispute, Provide Client feedback on ticket progress and resolution, Escalations: Billing Issues; Cash Apps tickets; Resolve tier 2 inquiries •Complex account reconciliations, escalations: working with Billing and CAM on any contract or billing related matter; •Provide all necessary documentation and support in order to properly escalate continuing issues as they arise practice Required: At least 1 year of previous practice in a sales support or complex administration function preferred Strong computer expertise and good levels of competence in Microsoft Office such as Word and Excel, PowerPoint desirable Qualifications Excellent English expertise are a must Strong customer focus capability to work accurately and meet deadlines Attention to detail and accuracy while being able to maintain higher workload Professional and articulate Effective communicator; able to contact with confidence with both the internal and external parties Flexible Reliable Skills:
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