Offer: Quality Control Agent with Аzeri, Russian/Turkish and English:ADVERTISING SUPPORT INTERNATIONAL LTDJob description:Quality Control Agent with Аzeri, Russian/Turkish and EnglishThe Employer: Strong, efficient, flexible - Advertising Support International LTD is an outsourcing company specializing in Quality Assurance services. - For more than three years now we have been steadily growing and expanding our professional scope in multiple languages, such as German, Italian, Spanish, Russian, Portuguese, Arabic, French, etc. - Here you will obtain a variety of expertise and have the opportunity to grow. - The team is mostly comprised of young professionals, enthusiastic to develop our full potential. - Everyday we have fun and work hard. The Position: - Monitor the quality and performance of sales representatives and their communications channels; - Perform quality checks and audits of calls to ensure adherence to policies and procedures and high level of customer service. - Identify and monitor trends and quality risks; - Structure reports to reflect the quality of performance and ensure procedural standards have been properly and accurately adhered to; The Requirements: - Fluent language expertise in Azeri, Russian/Turkish and English, written and verbal (B2 and above); - Excellent listening expertise and the capability to pay close attention to detail; - Good expertise of Excel/Google sheets; - Being able to work well in a team is a must; - Time management and capability to multitask; - Previous practice in Quality Assurance is an advantage but not required What we offer: - Competitive income; - 25 days paid vacation; - Food vouchers; - Optional Multisport card; - Additional health insurance, covering multiple health services (dental included); Skills:
|
||||||||||||||||||||||||||||
|