2nd Line Information technology support Technician:Job description:2nd Line Information technology support TechnicianRTW Hosting / Backbone is one of the UKs leading premium service providers, whose customers range from small 5 user SMEs to larger organizations of 200+ users. The company provides both Hosted and On-Premise Information technology services to a growing UK customer base. We have a blend of customers with around 80% hosted and the remainder running their own traditional in-house physical servers. This opportunity is ideal for someone that has a thirst for knowledge and a desire to advance their Information technology expertise and knowledge. Joining our Support team as an Information technology Support Engineer your focus will be to meet SLAs and provide high level technical support. If you get pleasure out of delivering outstanding response times, exceptional customer service and enjoy variety, this is the job for you! In your function as 2nd line Support Engineer you will: •Provide Information technology support for UK located clients •Manage user and computer accounts in a Microsoft Active Directory environment •Participate in the workstation lifecycle management - configuration, maintenance, coordinated replacement and end of life. •Work closely with the Networking team to resolve various network connectivity issues •Participate in the team’s various continuing projects •Enhance users practice by improving existing or introducing new systems and processes •Spam filer and email archiving management •Setup VoIP accounts and configure SIP phones located on Swyx phone system. •Configuration and administration of network printers managed by Windows Printer management. You will be the person who has: •Fluency in English •At least 1-2 years of practice in the Information technology end user support field •Strong Windows workstation troubleshooting expertise (Windows 7, 8.1 or 10) •Administration practice in Active Directory, Exchange, Vmware, Hyper-v •Good knowledge of networking basics like DHCP, DNS, IP sub-netting, Wi-Fi technologies •Good hardware knowledge •Good communication expertise and self-motivation •Microsoft, Cisco or similar industry certifications will be considered an advantage •practice with Mac OS X, IIS, DFS/NTFS or WSUS will be considered an advantage If you are looking for: •Constant stream of Information technology challenges to deal with, with the resources to deal with them •Chance to work with cutting-edge technologies - Windows 10, OS X El Capitan, Office 365, VMware horizon •Expanding your Information technology knowledge and acquiring Microsoft, CISCO and other industry certifications •Informal, friendly and knowledge environment •Young, smart and motivated people to work with •Opportunity for professional growth Skills:
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