1st Line Information technology Support:Job description:1st Line Information technology SupportProcess Flows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company, which specialise in providing I.T. located solutions to a wide variety of Industries, Businesses and Local Council Departments located in the UK. Our growing Managed Services Centre in Sofia, Bulgaria supports the business’ core functions while providing high-quality outsourcing and dedicated development services to clients. We are now looking to recruit a 1st Line Information technology Support to join our client and help them by offering high quality Information technology services. Our customer is a UK located company specialising in end-user support and offering high quality Information technology services, service requests, Information technology consultation and installation services. The function will cover Information technology incident and service request via telephone and remotely. The right candidate will have good practice in working with other service providers and must have excellent customer facing expertise with practice in a similar field. tasks and Job responsibilities: • To provide technical support and guidance to our customers. • Answering calls 1st line and triaging calls • To assist the management team with Information technology projects as and when required. • To identify business opportunities as and when required (sales, products and suppliers). • To document procedure and working practices significant to the job. • To document technical solutions for expertise base. • To have the capability to take control of the customer issues to ensure that the right resolution is agreed and actioned. • To be able to prioritise issues and objectives located upon commercial and technical reasoning. Requirements: • Excellent English level both written and spoken and practice as technical support or on a similar position. • Educated to a good level in computer related fields, such as; o Microsoft MCP o CompTIA A+ • Positive attitude and excellent verbal communication expertise, with both internal and external customers. • To be versatile, adaptable and approachable to meet business objectives. • Demonstrable autonomy and the authority to make and implement own decisions. • Focused on results. • To have a high degree of attention to detail. • To have excellent time management expertise. • Be discrete with confidential information. Please send us your CV in English. Please note that only prosperous candidates will be contacted. Skills:
|
||||||||||||||||||||||||||||
|