Job Offer: Hosting Engineer, Tier 2:Job description:Hosting Engineer, Tier 2GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service practice built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services. Team Description & Purpose of function: The Network Management Center is part of a Pan-European group of service professionals responsible for providing and maintaining GTT Core Platforms to ensure customer service availcapability and satisfaction of GTT Cloud, Managed Hosting, Security and Application Management. Multilingual and international in its make up, Information technology is responsible for providing the highest level of support to GTT's customers across a wide geographic footprint (US/EU/North Africa/Middle East) and product types Shift work – 4 x Shifts of 12 hours – 2 x day shifts (8am-8pm) followed by 2 x night shifts (8pm to 8am) followed by 4 x days leave. Job Job responsibilities: •Perform Windows, VM, Linux, Storage and Backup support for customer hosting solutions, mainly focused on performing requested changes and incident troubleshooting •Use network tools to monitor core network and customer services •Coordinate activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network •Assist in maintaining operational and customer documents, processes and work instructions. •Actively participate in technical discussions and maintains a high profile providing expert advice as needed •Efficent proactive escalation of issues and risks, following the incident management process •Perform technical audits as required to verify customer requirements are met and maintained •Perform on-going performance tuning and resource optimization as required. •Apply ITIL methodology to the function and follows best practice standards and processes. •Adhere to GTT security policies and report incidents to the appropriate operations functions. •Assist in the Continual Process Improvement (CPI) program as needed •Provide focused and priority driven support of customer solutions •Work on assigned tasks and projects as directed by management. practice Required: •practice at a technical support position serving enterprise customers with a combination of at least 3 of the following expertise in order to execute tasks: oWindows (various flavours) oLinux (Redhat), other Linux version practice considered an advantage oVirtual platforms (Vmware, KVM or XEN) oIP Networking oSecurity Products (Cisco and Checkpoint) oHosting hardware, servers and blades (HP and Dell) oSymantec Netbackup oStorage Solutions (NetApp, 3PAR, EMC or Equalogic) oMicrosoft SCOM, SNMP, SCOM Connectors and Connector Framework oNetwork monitoring tools (SMARTS, InfoVista, HP Open View, Cacti, Nagios) •practice working within and Operations environment working with hosting, security or application services or in an Information technology environment •Managing customer escalations and the capability to prioritise work proactively •practice with Trouble Ticketing tools (Remedy, Clarify, Siebel) •General technical knowledge of normal Telco and ISP services, such a DNS, Email, shared hosting, remote access, web-portals, etc. •Excellent English expertise (both oral and written) •Secondary language (German, French or Dutch) a distinct advantage •Understand about ITIL or similar methodology is an advantage •Industry certifications (CCNA-RS, CCNA-DC, JNCIS-ENT, VCA-*) are an advantage Skills:
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